FAQ

How long does shipping take?

Handling takes 1 to 2 business days and transit takes 4 to 8 business days after that. Orders placed before 12 PM Pacific begin handling the same business day; orders placed after it begin the next one. Standard shipping inside the United States is $8.00, and it is free on orders of $70.00 or more. Express shipping is $15.00 and shortens the transit leg, not the handling leg.

Can I return a pair that does not fit?

Yes — returns are accepted for 30 days from delivery. The shoes need to be unworn and in the condition they arrived in. There is no restocking fee. The customer pays return shipping, except where the fault is ours, in which case we cover it. Email support@shoeclinique.com with your order number to start a return.

What sizes do you carry?

Each shoe is listed with the sizing its maker supplied, on the product page itself. Because the shoes are handmade and built on different lasts — the Zurigo is a rounded toe, the Monti is slightly squared, the Savile and Belgravia are chiselled — the same nominal size can sit differently between two pairs. If you are between sizes or moving from a shape you already own, email support@shoeclinique.com before ordering and we will tell you what we know about that last.

Are these shoes repairable?

Many of them are, and several are Goodyear welted specifically so that they can be. A welted shoe can be resoled rather than replaced, which is the difference between footwear that lasts a season and footwear that lasts years. We are a repair workshop first, so this is the question we are best placed to answer — call (909) 680-6801 with the pair in front of you.

How do I look after leather and suede?

Keep them on a shoe tree between wears and give them at least 1 full day to dry out before the next outing. Smooth leather wants a brush and an occasional cream; suede and nap want a dedicated brush and no cream at all. Patina finishes are applied by hand and will deepen with wear, which is intended rather than a fault.

Who do I contact if something goes wrong?

Email support@shoeclinique.com and you will hear back within 1 business day. If the first reply does not resolve it, the question escalates after 3 business days and comes back to you with an answer rather than an acknowledgement. The workshop can also be reached on (909) 680-6801 at 9674 Central Ave, Montclair, CA 91763.